Refunds & Returns

At Ruff Looks we appreciate you and your business.

We want you to be completely satisfied, If you are not entirely satisfied with your purchase, we're here to help.

Cancellations 

There is a 24 hour window to cancel your order after it has been placed. Once an order has been processed, it cannot be canceled or changed. Once you receive your items, you can return them for a refund. Order processing generally takes 1-3 days. Once the order is processed, on average the ship times are 12-20 days.

Returns

You have 60 calendar days to initiate a return for an item from the date you place your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase (this can be an original order number or the printable slips provided through our automated return system). We must receive your return within 30 days from the day your return is approved or we will not be able to process your return. We will gladly replace defective items, items that arrived not as described and will replace products that do not have confirmed delivery through USPS to shipping address. If you do not receive your item, please use your tracking number to look up the status. If USPS has confirmed delivery through their tracking system, please contact them directly. We are not responsible for lost or stolen packages that were confirmed delivered by USPS. We suggest filing a missing package report with USPS if this is the case. We are not responsible for address error made by customers when placing the order. If an order has been processed, we cannot change the address. 

Do not initiate a return if you have not received your products. Your return request will be denied. Instead, contact info@rufflooks.co.

Ruff Looks is not responsible for merchandise lost in transit during a return shipment. This is the customers responsibility, so we suggest using a means of shipping with a tracking number. No returns will be accepted if they have been worn or washed. We reserve the right to refuse returns if we believe they are in violation of these requirements. If your return is denied, you will be required to pay returning postage if you would like the item(s) shipped back to you. By submitting your return, you are agreeing to these terms and conditions.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. IF YOU DO NOT INCLUDE YOUR ORDER # WITH YOUR RETURN WE CANNOT PROCESS YOUR RETURN & YOU WILL NOT RECEIVE A REFUND. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the refund within a certain amount of days, depending on your card issuer's policies.

ALL SHIPPING COSTS ARE NON REFUNDABLE. 

We can only issue returns to your original form of payment. If that is not an option for you, (no longer have that card, don't have access to that account, etc...) we can issue you an in store credit. 

• We do not guarantee shipping timeframes. There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase. We are not responsible for lost or stolen items if they have been confirmed delivered by USPS. 

Shipping

Customer is responsible for paying shipping costs for returning items. We recommend shipping through a method you can track, as we are not responsible for items lost during return shipping.  

ALL SHIPPING COSTS ARE NON REFUNDABLE. 

Contact Us

If you have any questions on how to return your item to us, contact us.

info@rufflooks.co